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tiffany.oda
Contributor ⭐️⭐️⭐️⭐️⭐️
August 20, 2021
Discovery

Aggregate dashboard component for Content Helpfulness Score

Related products:CC Analytics & Reporting
  • August 20, 2021
  • 4 replies
  • 41 views

Within the Content Dashboard, there is a component that shows “Positive content helpfulness votes”, which I’m assuming is the total count of happy face votes. Then when you scroll down, in the Popular Topics section, you see the Content Helpfulness Score in the table and it shows the percentage breakdown of happy, neutral, and sad faces. 

This doesn’t allow us to report on the total breakdown of content helpfulness across all content. In other words, across ALL topics, what is the overall percentage of not only happy faces, but the neutral and sad faces too?

A whole number for only the Positive score doesn’t give a wholistic picture of overall helpfulness scores across the community. 
This shows a nice breakdown but is only per topic. How do you get the general score breakdown across the entire community? 

 

4 replies

August 21, 2021

Great idea. Don’t forget to vote for your own ideas @tiffany.oda 

daniel.boon
Helper ⭐️⭐️⭐️
August 26, 2021

Thanks for sharing this idea @tiffany.oda - your assumption is correct (it is the total count of happy face votes).

 

inSided product alumnus
daniel.boon
Helper ⭐️⭐️⭐️
August 26, 2021
Updated idea statusNew→Open
inSided product alumnus
Aleksandra
Gainsight Product Manager
June 27, 2023
Open→Added to Backlog
Aleksandra