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Currently, Gainsight AI features do not allow for company-specific configuration, offering only an all-or-nothing toggle for AI features. This limitation poses challenges in maintaining security standards and adhering to customer-specific compliance requirements preventing the use of AI features in Gainsight for organizations with stricter security requirements.

Requested Enhancement:
We request the ability to exclude certain companies from AI features as an admin configurable setting. This would ensure sensitive data and AI-driven insights are managed in accordance with specific security policies while maintaining operational flexibility.

+1, we’re in the same boat and find this to be an unnecessary and avoidable challenge. There’s too much variation in customer requirements and preferences around AI use for an all-or-nothing approach to work. Beyond preference, there are legal and regulatory obligations we must meet, which we’re fully committed to honoring. Gainsight needs to remove this barrier by giving admins more granular control to support compliance and customer trust.

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