AI Insights Table in CS - Needs more Info
This is for joint Staircase and CS customers - we recently got the AI Insights table and a handful of others, that allow us to report on info/insights fired from Staircase, within Gainsight CS. This is great, but there is some needed detail that is lacking.
For example, if you look at Churn Risk insights, the best you get is this:
While you can now create a CTA based on this data, there’s very little you can provide the CSM in the actual payload to help them out. They will be required to look elsewhere to discover why that fired, or anything else. While they will likely head to the Staircase C360 tab, scorecard, etc., just saying “a churn risk was fired because the churn score is high” is a useless tautological statement.
Being able to include even a short if meaningful summary description, like what’s at the top line of the Risk Analyst in Staircase would be great.
Appreciate that the structure is there, now help us make it more useful.