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angela_domenichelli
Contributor ⭐️⭐️⭐️⭐️⭐️
February 4, 2026
New Idea

All Rule Actions to upsert multi-select options instead of replacing them

Related products:CS Rules Engine
  • February 4, 2026
  • 2 replies
  • 38 views

I ahve 5 possible multi-select options.  I created a rule with 5 actions to upsert the row with each of the otpions when applicable.  When the Rule runs, it is replacing the multi-select with a single option instead of adding each values to it.  This means, to have all combinations of possibilities, I would need to write 31 case statements and have 31 actions for each of the possible sets of multi-select options.  This only gets exponentially larger if more options are available in the multi-select picklist options.  

  • Single Selects (5): Each option on its own.

  • Pairs (10): Combinations of any 2

  • Trios (10): Combinations of any 3.

  • Quartets (5): Combinations of any 4.

  • The Full House (1): All 5 selected at once.

2 replies

revathimenon
Gainsight Community Lead
February 5, 2026

Hi ​@angela_domenichelli 

Would you want me to turn this into an idea? or are you looking for a specific solution for this?

Where focus goes, energy flows.
angela_domenichelli
Contributor ⭐️⭐️⭐️⭐️⭐️
February 5, 2026

​@revathimenon yes, please convert t an idea.

Angela Domenichelli (She/Her/Hers)