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kstim
Helper ⭐️⭐️
July 8, 2021
New Idea

Allow admins to add aliases to filter names in Gainsight Home

Related products:CS Gainsight Home
  • July 8, 2021
  • 16 replies
  • 194 views

Hi,

Within the new Gainsight Home feature, it would be great if we could add aliases to the filter names so that our CSMs don’t get confused if there are two filters with the same overall name. I know this functionality already exists in the Horizon Analytics Report Builder, and it would be great to bring this functionality to Home. It looks like currently if I move my cursor over the filter, the path is explained, but I rather save this step for our CSMs and just have the filter explicitly state what it’s filtering.

As seen below, filter C is referring to the CSM Name and filter D is referring to the Intel Services Rep name, but they both show as “name” and this will get confusing to our CSMs. Thanks!

 

16 replies

sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
July 7, 2023

AND REARRANGE FILTERS!!! Just in general bring parity to GS Home from Dashboard Builder!

Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
July 7, 2023

Which, I know I can do by removing the filter and re-adding them in the desired order….but it’d just be better if we can move them around more easily like dashboard builder :) 

Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
benwanlessmenlo
Contributor ⭐️⭐️⭐️⭐️⭐️
July 7, 2023

Our Gainsight Home was automatically including Inactive and Churn status customers. I had to add another filter on Status visible to all, but I think it would be better to add some sort of ‘hidden’ global filters.

bradley
Expert ⭐️
July 20, 2023

@anirbandutta @rakesh is there any update on timeline for this?

romihache
VIP ⭐️⭐️⭐️⭐️⭐️
July 21, 2023

This same request would be nice to have in Cockpit, you end up with a lot of “Name” headers. It’s very confusing for the end user.

Continuous improvement is better than delayed perfection
bradley
Expert ⭐️
January 30, 2026

@rakesh This was indicated as Planned 2 years ago...Surely the most critical CSM tool Gainsight Home can get some love even with all the AI hype T_T. Is there any update on this?