Provide a self-serve option for admins to manually approve user email addresses that have been blocked from account registration by inSided because their email address was flagged as suspicious.
We use SSO for our community. Every so often, someone tries to register for a Coursera Community account but the inSided spam detection check prevents them from doing so (despite already having a Coursera account under the same email address).
This means they get an error message, asking them to email us.
If they email, the email goes to our technical support team, which then needs to be escalated to us.
Then, we have to email support@insided.com to put in the request to manually approve an email address.
Once we have word this is complete, we return to the user letting them know they can proceed with account registration.
All in all, it generally takes 3–5 business days. Ideally, we could enable people to register for a community account as soon as we, the community admins, learn they’ve been blocked.
For reference, the phrase for blocked registration when an email address is flagged as suspicious is: Module: Common Key: registration.spam_prevention.error