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sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
July 18, 2023
New Idea

Allow admins to customize the page customers see when trying to access a survey that was already submitted

Related products:CS Surveys & NPS Management
  • July 18, 2023
  • 4 replies
  • 68 views

When a customer click on a link for a survey that has already been submitted, a customer sees the following page:

 

Even if in Survey > Design you have enabled “Hide Powered by Gainsight” footer, it still shows this page.

Even if you create a custom Page in “Pages” with your own header, footer, and content and use that as your Thank You configuration page in Survey Design, it still shows this page.

 

From Support:

Thanks for reaching out to support! Currently, it isn't quite possible to remove that from our surveys as it is hard coded in.

 

With the push for digital CS and the bionic CSM, Gainsight needs to do more for giving us customization and features that allow for whitelabeling our surveys and any other external asset. 

4 replies

gunjanm
Expert ⭐️
July 18, 2023

Kinda crazy that this doesn't have any customization possible

Gunjan
benwanlessmenlo
Contributor ⭐️⭐️⭐️⭐️⭐️
July 18, 2023

Yes, please, Sarah has the right idea.

romihache
VIP ⭐️⭐️⭐️⭐️⭐️
July 19, 2023

This is a great idea

Continuous improvement is better than delayed perfection
Gainsight Employee ⭐️
July 19, 2023

I’m all for this!