Allow calculated field to filter email version

Related products: CS Journey Orchestrator, Email & Notifications

As a Gainsight Admin, I need to send a unique email version in a Program to a participant based on a real-time calculated field.

Use cases:

  • Sending a follow-up with different text based on a current value such as client healthscore
  • Changing who an email is sent to based on current value, such as adding an executive to the email if a threshold is met after the Participant List is generated

This is definitely needed, especially after a Conditional Wait. I can use a calculated field in the conditional wait to determine the path, so I should be able to use the Calculated Field in a field to determine which email variant is used


I’m surprised I haven’t hit this issue yet in our JO creations because I completely agree that this functionality should be available. In fact I would have assumed it would be available as you can use calculated fields in just about every other aspect of a JO program.

This would definitely be beneficial functionality to improve JO.


I’m surprised I haven’t hit this issue yet in our JO creations because I completely agree that this functionality should be available. In fact I would have assumed it would be available as you can use calculated fields in just about every other aspect of a JO program.

100%. Really surprised I haven’t hit this issue yet, come to think of it.

Maybe dynamic content will solve this issue, whenever it gets here?