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Molly.McQ
Helper ⭐️
June 30, 2022
Released

Allow conditional branching logic in PX surveys

Related products:PX Engagements
  • June 30, 2022
  • 11 replies
  • 150 views

It would be very helpful to have the ability to utilize conditional branching logic in surveys so that the follow up question can be dictated based on prior the response.

For example, if response to question 1 is X, skip to question 3. 

11 replies

aharkut
Gainsight Employee ⭐️
Gainsight Employee ⭐️
November 8, 2022

Hi @kdirmauskas ,

 

Apologies for late update “Survey Branching” is available in Multi Question survey with the September’22 Release. Please find the documentation here.

 

We are working on providing support for NPS/ CES/ Boolean question types on Multi Question survey. For now to create a NPS question you can add a rating question of 1-10 and for CES you can add a rating question of 1-7. The only issue would be the analytics would not give you an Out of the Box calculated value of NPS but it can easily be calculated manually as you will have the rating distribution.

 

Thanks,

Abhilash