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sarahmiracle
sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
September 5, 2023
New Idea

Allow configurability of progress bar in KPI widgets

Related products:CS Reports
  • September 5, 2023
  • 12 replies
  • 194 views

The new KPI widget feature of a dynamic goal introduced the option to choose between “Variance” or “Progress” for displaying the goal. This is great, but one of the downsides is this new progress bar is added to the widget whether or not you want it there.

Here’s why this is annoying:

  1. If I choose Variance, I’m already seeing how far off or ahead of my goal I am in the “variance” section. This additional bar added makes the widget more “busy”
  2. There is no configuration available for the progress bar. I can’t change the color, I can’t remove it, I can’t make it smaller. If I choose a KPI widget, it will be there no matter what.

While it’s a nice feature, can we please give more options for the admin to choose how, if at all, it is displayed? 

 

    12 replies

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    spencer_engel
    spencer_engel
    Expert ⭐️
    April 17, 2025

    Hi, I’m back again. Can we please make it configurable to remove the progress bar (the red or green one)? I want our users to see their progress (e.g. 35% of the way there), but having a big red down arrow is distracting and frankly discouraging. Our use case is that it’s a year-long goal, so they actually might be ahead of schedule if they’re 35% of the way there right now, but the arrow indicates otherwise. Thanks for considering.

      sarahmiracle
      sarahmiracleAuthor
      VIP ⭐️⭐️⭐️⭐️⭐️
      April 17, 2025

      Another note I’ll make here - I learned a few months ago that if you are making negative progress to goal, as in, you are -3% toward completing your 100% goal (less than 0% progress), the progress % shown is still a positive number. ie, you are -3% to goal, progress shows 3%….you are -10% to goal, progress shows 10%. It’s really misleading. I’ve raised this with support and they confirmed it is a bug with no ETA on fix.

      Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
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