Gainsight only allows the CTA Name to be an identifier in a Rule Action and does not allow that field to be only edited by rules. Therefore, when users change the Name of a CTA, the Rules will re-trigger the CTA. Please allow a custom field to be the identifier. In our instance, we have a CTA Number field. We would prefer to use that as the identifier.
New Idea
Allow custom fields to be CTA Identifiers in Rule Action
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