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Anonymous
July 2, 2021
Open

Allow feedback to be pushed to Productboard on the front-end

Related products:CC Integrations
  • July 2, 2021
  • 6 replies
  • 69 views

With the Productboard integration, it would be great to have a way for other members of the community, with a particular role (either a primary role or a custom user role) to be able to push notes to Productboard directly from a topic on the front-end. Some examples:
 

  • We may have other team members in the community replying via the front-end that see something worth sending to Productboard as feedback and they do not have access to Control
  • We may have Super Users that would be interested in helping us push feedback in a topic to Productboard

In both these cases, this could be exposed in the …. menu on a topic (where you have “flag post” and only shown depending on the role(s) configured on the integration.

We’d also want it to provide an indication to both within the topic as well as within Control.

    6 replies

    daniel.boon
    daniel.boon
    Helper ⭐️⭐️⭐️
    July 19, 2021

    Thanks for sharing this idea @Scott Baldwin! Curious to hear the thoughts of some other Productboard users - do you think it would be helpful to enable colleagues/super users to push feedback to Productboard from the front-end? @dan_at_community @Gabolino @daniel.balan @Casstastr0phee 

    inSided product alumnus
    daniel.boon
    daniel.boon
    Helper ⭐️⭐️⭐️
    July 19, 2021
    Updated idea status New → Open
    inSided product alumnus
      Casstastr0phee
      Casstastr0phee
      Contributor ⭐️⭐️⭐️⭐️⭐️
      July 19, 2021

      @daniel.boon @Scott Baldwin 

      Interesting request, Scott! I think in some ways, this could be a useful function, especially as it could be tied neatly with the benefit of a Super User/Advocacy program. I think for our Community, we are unlikely to adopt this immediately, as our Product teams are pretty picky about best practices for submitting, and they’d likely want to ensure that only internal team members are able to push features into ProductBoard. I can see why this feature would be helpful though, as it further empowers colleagues not on the Moderator/Admin team to chime in when they see someone noteworthy to send to ProductBoard. 

      I follow Julian's nose, it always knows
        dan_at_community
        dan_at_community
        Contributor ⭐️⭐️
        July 19, 2021

        I’ll plus one this idea. It would be nice to make it a bit more flexible on who can push ideas to Productboard vs only moderators/admins. 

          Gabolino
          Gabolino
          Helper ⭐️
          July 20, 2021

          I think it’s a good idea indeed. Same applies for Zendesk ticket actually. It simply saves the community team time and effort. 

          Anonymous
          October 22, 2021

          Some other ideas on this:

          What if there was an icon at the bottom of a post (similar to your likes, share, follow) or in the … menu that was only visible to people on the front end with certain roles. Then you could allow some super users, mods, or select customers with a custom role to push from the front end of the community to Productboard. It’d be a cool way too to make other integrations available on the front end and allow for some unique engagement with users. 

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