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New Idea

Allow filtering by source on the Timeline UI

Related products:CS Timeline & Activity Tracking
  • December 19, 2022
  • 2 replies
  • 28 views

liam_nicholls

I would like to be able to filter on the source field (highlighted in the screengrab) This source field is accessible when reporting on the Timeline object - though not possible to filer via Timeline UI.

 

Two use cases we have  that would benefit from filtering on Source field in Timeline UI

 

  1. Currently we’re syncing Salesforce activity into Timeline, and being able to include/exclude Salesforce source data would be a neat enhancement. We have Sales people who log calls in Salesforce and don’t use Gainsight. Being able to sync to Timeline is great.
  2. We also encourage CSMs to update Timeline via Success Plans. When they do this correctly, the source -= Success Plan name. Being able to filter specifically on these entries would be super useful.

 

 

2 replies

angela_domenichelli
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • May 8, 2025

Yes, please!  I am trying to see the Activities logged via Chrome plugin, which could use any Activity Type, and I am not able to because of this system limitation.  


heather_hansen
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  • August 1, 2025

We have the same use case as ​@liam_nicholls - We’d like our teams to be able to easily identify the activities syncing over from Salesforce.