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In Salesforce you just separate values with a comma when using Includes, but it doesn't seem possible in Gainsight. Instead, I have to have a separate filter for each value I'd like to include which complicates the advanced logic string when I should be able to just include them in a single filter.





For example, I want to deliver an email variant based on country. If it's not a picklist, I have to write:





(A) Country = USA





(B) Country = UK





(C) Country = AUS





(D) Country = NZ





A OR B OR C OR D





Instead, I should be able to write





(A) Country includes USA,UK,AUS,NZ





In this example, it's quadruple the work for each template that has this filter; add on any additional filtering and it becomes cumbersome pretty quick. Is there any way to include multiple values when the field is not a picklist? I've tried contains, comma, comma and a space, semicolon, semicolon and a space, and Gainsight converts it to = after saving (ie, Country = ('USA,UK,AUS,NZ') ), but it does not work.



 

@nitisha_rathi  @farhat_mirza  @karl_rumelhart  - I was just about to write a new post for this as I am running into the same issue with email template versions for languages.

I was advised to not only filter to equal the language needed but to also not equal the other languages. Currently we have 9 languages in a picklist but that could grow at some point. Had to do 1-by-1 filtering for 12 different versions including Default (10 per!).

 

Would be great to be able to just select multiple choices in one filter (i.e Language Preference_C ("≠") Chinese (Simplified), French, German, etc)

 

Can you please provide an update on this request to let us know if it is still on the map? Thanks!

 

 

 

Any update here??

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