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andrew_cummins
Helper ⭐️
March 16, 2017
Released

Allow inline editing in tabular reports

Related products:CS Reports
  • March 16, 2017
  • 78 replies
  • 2924 views
It would be great to be able to view a tabular report, ie cases, opportunities, projects, etc. and be able to simply click on the cell in the tabular report, edit the cell, and have that update the associated object record. 

    78 replies

    mindy
    Helper ⭐️
    May 25, 2022

    We have one particular thing that we are tracking in a custom low volume object that is very important. Right now the experience for CSMs to update information is that they have to go to each relationship 360, navigate to the section where we store this information, click into the edit button and update. Then go to the next relationship and do the same thing. For our low-touch CSMs they could have lots of updates to make and it is a very slow and tedious process. Would love tabular reports to be editable in-line!

    darkknight
    Expert ⭐️
    June 29, 2022

    @rakesh may we please have an update on generally when we can expect in-line editing on dashboards? It’s a growing need. Thx

    Jeff Kirkpatrick
    Contributor ⭐️⭐️⭐️
    June 29, 2022

    This would be very valuable to my CS team. Especially our launch managers who have to manage a lot of moving parts via several fields.

    darkknight
    Expert ⭐️
    July 7, 2022

    @anirbandutta may you please help us get an update on this item and a target timeline? It’s 5 years old and has 106 votes.  Clearly a very popular and desperately needed feature. 

    My Portfolio coming to dashboards is not enough.  We need this functionality across the platform.

     

    Thank you for your help!

    Jeff Kirkpatrick
    darkknight
    Expert ⭐️
    July 7, 2022

    We need this in-line editing functionality for all objects across the platform.

     

     

    Jeff Kirkpatrick
    anirbandutta
    Expert ⭐️
    July 8, 2022

    Roger that @darkknight and I’m checking internally for any plans around this.

    It's an opportunity for engagement
    anirbandutta
    Expert ⭐️
    July 12, 2022

    Just to circle back that this is in the works. No more specifics to share right now @darkknight but soon.

    It's an opportunity for engagement
    October 14, 2022

    +1!!!!  This would be a great enhancement.  Our team currently loves the fact you can do inline editing in the My Portfolio report in Gainsight home.  If we can have this for all other tabular reports in Dashboards, it would be a hit.   

    In a perfect world, we wouldn’t need this, but we don’t live in a perfect world and sometimes we have to clean data for our book of business while we fix the overall issue with the workflow.  Being able to do this for a book of business report would be excellent!  

    edleguizamo
    Contributor ⭐️⭐️⭐️
    January 23, 2023

    This is an old thread but hoping that this would come soon. It was a huge want in my last role and it started to bubble up in my new company. We have CSMs needing to make 100+ click and loads at times from dashboards that prompt them to update data in the system and having this capability would substantially reduce the burden.

    Eddie Aguilar - Manager, CS Operations
    anirbandutta
    Expert ⭐️
    January 24, 2023

    @Prateek Parashar could you pl share the latest on this?

    It's an opportunity for engagement