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andrew_cummins
Helper ⭐️
March 16, 2017
Released

Allow inline editing in tabular reports

Related products:CS Reports
  • March 16, 2017
  • 78 replies
  • 2924 views
It would be great to be able to view a tabular report, ie cases, opportunities, projects, etc. and be able to simply click on the cell in the tabular report, edit the cell, and have that update the associated object record. 

    78 replies

    spencer_engel
    Expert ⭐️
    February 13, 2024

    I just want to say this inline editing functionality has been a big miss so far. One of our main use cases for inline editing is to be able to mass edit CSM assignments, which we can’t do because (a.) inline editing does not support Company objects (how did this get missed??) and (b.) lookups aren’t supported.

    @spencer_engel you can edit Company via my portfolio widget. We’ve had this for a while. Any specific limitation with My Portfolio widget that you’d prefer that in Reports?

    Not everyone uses My Portfolio. The vast majority of our end users - including managers and directors - operate out of dashboards we’ve curated for them. It would make sense to have this inline edibility there, right? 

    Tomas Trijonis
    Contributor ⭐️⭐️⭐️⭐️⭐️
    February 14, 2024

    I would love it if we could edit reports on Person / Company Person.
    The feature itself is nice I think, though we haven’t launched any editable report live yet due to the limited scope of objects that can be used. But I would very much like to see it fleshed out

    Prateek Parashar
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    February 20, 2024
    DevelopmentReleased
    Prateek Parashar
    gunjanm
    Expert ⭐️
    February 23, 2024

    Jumping in here to say this should not be considered released. It is limited to LV objects on dashboards, or My Portfolio on Home. This is not good enough. We need far more flexibility to combine uses of Scorecard Mass Edit and a simple Company report, as just one example.

    Gunjan
    Prateek Parashar
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    February 27, 2024

    Hi All,

    Thanks to all for providing your suggestions/feedbacks.

    One of the common feedback that we have seen here is that the released feature does not support inline edit on Company and Relationship objects. We would like to inform that inline edit is already supported on these objects through My Portfolio Widget in GS Home.

    The other concern was that since vast majority of users work out of dashboards so it would be a bad user experience to ask them to go to GS Home for doing so , but we also support configuring My Portfolio widget in Dashboards(not supported on other consumptions areas like C360, P360)

    We are still exploring the scope of work for the next iteration, but not able to provide any concrete information on scope and timeline.

    Prateek Parashar
    jenlpro
    Helper ⭐️
    March 6, 2024

    @Prateek Parashar Thanks for the note here! Definitely agree there is still a strong use case for additional inline editable reports. Ex: my admin team and ops teams often have use cases to quickly modify many records. We have A LOT of custom fields on the company object. It would be easier to run a quick report & be able to click the fields requiring editing that isn’t exposed to more users or doesn’t require a custom home config. This is easier for some less adept admins than using rules / S3 ingests. 

    Tomas Trijonis
    Contributor ⭐️⭐️⭐️⭐️⭐️
    March 19, 2024

    After consulting our COM this is our problem and why we will not be able to use the proposed My Portfolio workaround.

    Important context: in our org we can have multiple roles that are assigned to an account and should be able to perform the edits. Let’s call them role A and role B for this exercise.

     

    Option 1: My Portfolio in Home. We can preset the filter with an OR so that people can see and edit the account whether they are in role A OR role B. The problem is these filters cannot be locked. Meaning the user can accidentally or maliciously adjust the filters and see someone else’s portfolio. I’ve been confirmed that My Portfolio works in a simple manner - if a user can see it - they can edit the determined editable fields. This is our first big no-no. Sure, we want the users to be able to see other accounts other than just their portfolio, but unlocking editability is not something we will be doing, especially since there is no action log.

    Option 2: My Portfolio in Dashboard. In a dashboard we CAN lock a filter, however we have the opposite problem that we cannot create an “OR” relationship between the filters. Meaning we cannot preset that a user would see the account no matter to which role they belong. Similarly to option 1, we are left with a My Portfolio widget that shows all accounts and therefore allows editing of all accounts.

     

    In other words, we want the user to see their portfolio no matter which of the several roles on the account do they fill, have them be able to edit it, and do not give them a chance to edit into accounts that they normally should have only reading rights to. Perhaps there is a workaround we haven’t found yet, if so - I would be happy to hear! But anyways.

     

    We had hoped that the inline editable reports would be an alternative, since neither Home nor Dashboards have gotten a fix to unify the inconsistent global filtering. But it turns out it doesn’t support Company. And it doesn’t support Company Person / Person which we also were really hoping for. It doesn’t even support High volume objects at the end of the day.

     

    So the feeling that I am really left with is that the high expectations were shattered and a broad scope of possibilities and potential has shrunk to a small circle of realistically doable use-cases.

    I am left wondering if this feature will be expanded upon or will it remain half-baked like many others.

    Prateek Parashar
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    March 20, 2024

    @Tomas Trijonis  Thanks for sharing this detailed feedback. Acknowledge the issue that you are facing with My Portfolio widget. 

    We are still deliberating what should be the scope of next Inline edit release. will keep this thread updated.

     

    CC @rakesh @manu_mittal @Monica 

    Prateek Parashar