This has been asked for CS, but this is specifically about Staircase. There are some OOB fields that the tool really relies on, and it would be great to be able to customize the labels based on our business usage/nomenclature.
For example, Tier is something we use to describe product tier, and we would like to be able to rename it “Segment” or something else so it has the same name as the source field in the CRM.
It might be a bit smaller of an issue if folks move more towards interacting via LLM, but any way we can reduce context switching, or having to instruct LLMs to refer to it differently each time, would be great.