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AndrewK
Helper ⭐️
June 5, 2026
New Idea

Allow MCP to Retrieve Full Topic Content

Related products:CC AI
  • June 5, 2026
  • 1 reply
  • 26 views

The MCP server currently appears to return only a search snippet for a topic, rather than the full conversation.

We’d like the ability to fetch the entire topic/thread, including replies, so MCP-powered agents can do more than just surface partial matches.

This would support use cases such as:

  • Summarizing a full conversation
  • Understanding the complete context and resolution
  • Analyzing tone or sentiment across the discussion
  • Recommending users who may be good resources based on the full content

1 reply

Yoeri
Gainsight Employee ⭐️⭐️⭐️
September 21, 2026

Hey Andrew, thanks for submitting - your use case is here. Let’s see if we can get some traction and votes on this 👍

Group Product Manager, Customer Communities