I was surprised to see that you can only change the domain when creating alternate email addresses for Email Assist. I don't really understand how this solves anyone's use case?
What I want to be able to do is use a generic email address like csm@gainsight.com, but no matter what domain I configure, I'm stuck with the email still using everything left of the @ sign of my own email address. So it shows up like "sengel@csm@gainsight.com." Even if I changed it to sengel@csm.gainsight.com, it doesn't serve my use case at all. I want the email to show as a generic email address.
New Idea
Allow more functionality for alternate email addresses in email assist
+1Hi Spencer, We have this in our short term road-map. Once the timelines are finalised we will update here.
Thanks for bringing this up!
Thanks for bringing this up!
1 person likes this
+4Hi team - any update on this?
Hello All,
We have this feature coming out as part of email from anywhere. This will be a new platform of email assist, we will keep you posted about roll out dates.
+1Hi All,
Org wide email feature has been implemented which allows user to choose from a list of email addresses (that an admin configures ) in From and Reply-to addresses.
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