Our organization needs more than 20 real time sync fields in Salesforce Connector that stay in sync between Salesforce. We had this in the previous Salesforce app version of Gainsight. This is a degraded capability in NXT that our organization has struggled with since upgrading to NXT (upgraded before bi-directional sync was added - told it would be added - but stopped at 20 fields).
Our clients have complex financial vendor/ technology ecosystems that we track up to and beyond ~100 attributes to better understand and service clients. With our team using Gainsight and other parts of our ORG keeping this information current with Salesforce. Our team needs to stay in Gainsight rather than having to go back to Salesforce to update these fields, and we need to avoid conflicts with other groups updating - hence, the need for real-time bi-directional sync for this.