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alizee
VIP ⭐️⭐️⭐️⭐️⭐️
August 31, 2023
New Idea

Allow multi-select picklist tokens in survey questions

Related products:CS Surveys & NPS Management
  • August 31, 2023
  • 4 replies
  • 62 views

It seems that tokenizing multi-select picklists in survey questions is a no-no. Can this please become a thing?

I am a broken record, certainly, but nothing about multi-select picklists actually works. Is there a plan, @rakesh  to look into how dysfunctional these are, and addressing them globally to make them work. 

Thank you!

4 replies

darkknight
Expert ⭐️
August 31, 2023

...nothing about multi-select picklists actually works. Is there a plan, @rakesh  to look into how dysfunctional these are, and addressing them globally to make them work. 

 

💯

Jeff Kirkpatrick
dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
October 23, 2023

Wow, @alizee… literally just thought of this idea, attempted to create a new survey question with a single-select drop-down, and discovered this same thing.

The use case I was thinking of was sending an email to an account admin user, and including a survey question (ideally embedded in the email) that asked if there was a specific user at the organization that would be a best point of contact for a specifically used product area.

It would be awesome if those emails were able to be set up so the recipient would be able to choose from one of their users and use that as the answer, rather than asking them to type in a text string for the user name.

It’d also be great to be able to bring tokens into the question text or answer text strings (like how we can add tokens to subject lines in email templates).

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
alizee
alizeeAuthor
VIP ⭐️⭐️⭐️⭐️⭐️
October 24, 2023

Hi @dayn.johnson Absolutely agree on being able to display data from the account into questions (such as contacts - although that comes with some data privacy questions where there may be some garbage data in contacts (for example, contact associated with wrong account). I also have that use case for onboarding so 500% supportive of that addition! 

As far as displaying tokens in question text, you can do it. I’ve done it in one of my in progress DCS programs (revamp of onboarding). 

In preview:

 

In survey build mode:

 

 

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
October 24, 2023

Fair point on the privacy bit!

Also, love that onboarding survey idea to help new users clean up their data!

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member