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mmayhall
Gainsight Employee ⭐️
Gainsight Employee ⭐️
June 16, 2026
New Idea

Allow Restricting on Company/Relationship Resolution Logic

Related products:CS Gainsight Home
  • June 16, 2026
  • 1 reply
  • 27 views

Hi Team

 

We’ve received a request into support for the ability to restrict which Companies/Relationships automatically resolve from features such as GS Home Calendar Widget.

 

For example, if a given tenant chooses to have a Company record for their own company, and list the users as Company Person records, the auto-resolution logic of features such as GS Home Calendar Widget to select that “Internal Company” for all calls where the majority of attendees are internal, because they are resolving as External Attendees instead of Internal Attendees.

 

Furthermore, when changing the Company that was automatically resolved to the desired Company, this clears the External Attendees from the Timeline Activity due to the dependency checks in place. Because of this, having the wrong Company auto-select creates a lot of extra work for the users logging the timeline entries, and undoes a lot of the time saved by the design of these features.

 

Thank you for your consideration!

1 reply

brlayman2583
Helper ⭐️
July 6, 2026

Adding a voice here for the same functionality.  We have our org listed as a company in GS, and also therein we have employees that sit on that company record as “person” records with the same emails as our users. The default function of calendar to define the attendees and also resolve company to “who has the most” in attendance is a poor experience. We desperately need the ability to scope and filter or even assign our or as default internal and ignore when resolving to the company.

Happy to hop on a call and discuss this need in more detail as well