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Allow Screenshots to post directly to Timeline Entry

Related products:CS Timeline & Activity Tracking
  • November 10, 2020
  • 6 replies
  • 139 views
andorfuhrer
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Allow Timeline Horizon to paste a screenshot directly to the body of a timeline entry.

Prior to the Horizon update in timeline, CSMs were able to copy/paste screenshots directly to a timeline entry and it would post to the body of the message.  
Since the update, we have lost that functionality.  Now screenshots are saved as attachments.  Not the end of the world, but it adds more clicks and since Gainsight is trying to minimize the clicks and user experience, this seems like a good opportunity to give back previous functionality.  

 

Below is a screenshot of a timeline entry with a screenshot saved to the body

 

 

AF

6 replies

sai_ram
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  • sai_ram
  • Expert ⭐️⭐️
  • November 12, 2020

@andorfuhrer sorry for the inconvenience. Thanks for bringing this up! 

I have created a support ticket for this. 

 

    phani_kumar
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    • phani_kumar
    • Gainsight Employee ⭐️⭐️
    • November 13, 2020

    Nice observation @andorfuhrer.

    phani_kumar
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    • phani_kumar
    • Gainsight Employee ⭐️⭐️
    • November 13, 2020

    Hi @andorfuhrer 

    If I am not wrong you are using the Firefox browser. Actually, We never support inline images in timeline composer.

    Thanks.

    nitisha_rathi
    • nitisha_rathi
    • Expert ⭐️⭐️
    • November 20, 2020

    We never supported inline images completely in Timeline but it used to work for a few copy paste scenarios. We are exploring if we can bringing back the behavior. In general, adding full support for inline images is on our roadmap.

      Tommy_Peters
      • Tommy_Peters
      • Contributor ⭐️
      • July 16, 2024

      In our team, this would be a gamechanger that enables us to move away from OneNote to Gainsight for meeting note logging.

       

      For now we have to create our meeting notes in an editor that allows for direct image pasting.

       

      Has there been any progress on this front? The idea was logged some time ago :)

        N
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        • nburke
        • Helper ⭐️
        • May 1, 2026

        This is still very much needed.  We use Gainsight Assist app to get our emails from Gmail into the timeline and inline screenshots/images are frequently added to these emails but when the email syncs into Gainsight the screenshots do not show.

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