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andorfuhrer
andorfuhrer
Helper ⭐️
November 10, 2020
Discovery

Allow Screenshots to post directly to Timeline Entry

Related products:CS Timeline & Activity Tracking
  • November 10, 2020
  • 8 replies
  • 158 views

Allow Timeline Horizon to paste a screenshot directly to the body of a timeline entry.

Prior to the Horizon update in timeline, CSMs were able to copy/paste screenshots directly to a timeline entry and it would post to the body of the message.  
Since the update, we have lost that functionality.  Now screenshots are saved as attachments.  Not the end of the world, but it adds more clicks and since Gainsight is trying to minimize the clicks and user experience, this seems like a good opportunity to give back previous functionality.  

 

Below is a screenshot of a timeline entry with a screenshot saved to the body

 

 

    8 replies

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    November 12, 2020

    @andorfuhrer sorry for the inconvenience. Thanks for bringing this up! 

    I have created a support ticket for this. 

     

      phani_kumar
      phani_kumar
      Gainsight Employee ⭐️⭐️
      November 13, 2020

      Nice observation @andorfuhrer.

      phani_kumar
      phani_kumar
      Gainsight Employee ⭐️⭐️
      November 13, 2020

      Hi @andorfuhrer 

      If I am not wrong you are using the Firefox browser. Actually, We never support inline images in timeline composer.

      Thanks.

      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      November 20, 2020

      We never supported inline images completely in Timeline but it used to work for a few copy paste scenarios. We are exploring if we can bringing back the behavior. In general, adding full support for inline images is on our roadmap.

        Tommy_Peters
        Tommy_Peters
        Contributor ⭐️
        July 16, 2024

        In our team, this would be a gamechanger that enables us to move away from OneNote to Gainsight for meeting note logging.

         

        For now we have to create our meeting notes in an editor that allows for direct image pasting.

         

        Has there been any progress on this front? The idea was logged some time ago :)

          N
          nburke
          Helper ⭐️
          May 1, 2026

          This is still very much needed.  We use Gainsight Assist app to get our emails from Gmail into the timeline and inline screenshots/images are frequently added to these emails but when the email syncs into Gainsight the screenshots do not show.

          ChiragJ
          Gainsight Employee ⭐️
          ChiragJ
          Gainsight Employee ⭐️
          August 19, 2026

          ​@nburke I am not sure I completely follow your comment. Using Assist , we do see inline images getting captured right? Mostly they do as attachments.

          ChiragJ
          Gainsight Employee ⭐️
          ChiragJ
          Gainsight Employee ⭐️
          August 19, 2026

          Currently, we see that the Create Activity doesn’t support the Ctrl+V option to paste, but a right click > Paste does work . Can you give it a try and let us know. We do understand it has image sizing issue though and we prefer that images are attachments. 
          We look forward to this groups feedback to assess next steps. 

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