Hi Team,
Currently, if a call recording/transcript is “split” in the middle of the call, Staircase is only able to pull in the first recording, which can cause anything in the second call to be missed.
It would be really helpful if subsequent call recordings would also be picked up, to allow for cases where the recording/transcript may have been stopped for various reasons, such as needing to answer the door, take a break, etc.
Thanks in advance for your consideration!