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bradley
Expert ⭐️
February 23, 2021
New Idea

Allow Tokens in Journey Orchestrator Email CC

Related products:CS Journey Orchestrator
  • February 23, 2021
  • 11 replies
  • 523 views

Mostly what the title says. I’d like the ability in JO programs to use a token in the CC portion of sending emails out.

 

Use case: I have a CSAT survey and I want a conditional wait for an email that only sends on a low score to the case owner. I would like to CC their lead, but it may not be the same lead for each case owner so I can’t just put in a static email.

 

In this case a CTA is not a viable alternative.

11 replies

bradley
bradleyAuthor
Expert ⭐️
March 29, 2023

Hi team, @bradley 

Simple programs today allows you to use tokens in the CC field. You may either use a token / a static value by directly typing it in.

 

The same support will be extended to the new redesigned advanced JO experience as well, which is currently under development.

Nice! Do you happen to have a general ETA on when that is/will be? Thanks!