Skip to main content
alizee
VIP ⭐️⭐️⭐️⭐️⭐️
September 27, 2024
New Idea

Allow tracking "custom updates" in CTA Event Topic in Real-Time Rules

Related products:CS Rules Engine
  • September 27, 2024
  • 5 replies
  • 102 views

Hey!

Here’s to another consistency one: 

A call-to-action based event topic in real-time rules offers the following set of tracking: 

 

Meanwhile, Company and Relationship both offer custom updates: 

 

So why not just make custom updates available for the call-to-action event topic? Consistency and parity are the keys! Shouldn’t be too hard. 

 

PS: event framework might be a workaround if only it was well documented… 

Thanks

A

5 replies

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
September 27, 2024

+1 for #ProductParity!

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
spencer_engel
Expert ⭐️
August 20, 2025

I’m feeling this big-time. We need to have a custom field on our CTA object get synced back in real time to the Company object. This should be basic functionality that real-time rules deliver.

bradley
Expert ⭐️
August 20, 2025

I actually have a post about this from 2 years ago - flagged as in Discovery:

 

darkknight
Expert ⭐️
October 9, 2025
revathimenon
Gainsight Community Lead
October 10, 2025
Idea merged into:

All the votes from this idea have been transferred.
Where focus goes, energy flows.