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romihache
romihache
VIP ⭐️⭐️⭐️⭐️⭐️
April 30, 2025
New Idea

Allow us to retrieve user-level data of Groups

Related products:CS Data Management & Integrations
  • April 30, 2025
  • 1 reply
  • 27 views

While the "User Group" object holds GSID and descriptions, it lacks user-level detail, so we can't see who's in a group. Also, the "User Group ID" in the "CTA" object has a GSID that doesn't match the "User Group" object's GSID.

This means:
· We can't identify users within a group.
· We can't reliably know which group a CTA was sent to.

To report on this, we need a way to link users to User Groups; a possible approach is a new "User Group Users" object storing User GSIDs and Group GSIDs, providing a connection like this: User Group > User Group Users > Users. We also need to fix the ID mismatch in the CTA's "Pool Id" or add a proper "User Group GSID" field to the CTA object.

Thanks, 

 



 

      1 reply

      Molly.McQ
      Molly.McQ
      Helper ⭐️
      April 30, 2025

      +1 absolutely! Having a reliable way to identify which users belong to each User Group would unlock significant operational value that’s currently lacking. We’ve encountered these challenges, particularly when attempting to report on team-based CTA ownership or comprehending who actively participates in a specific user group at any given point in time.

       

      Currently, the inability to trace users associated with a User Group poses substantial difficulties in auditing team structures, analyzing performance, and even verifying that the appropriate individuals receive CTAs. The proposed dedicated “User Group Users” object would address these challenges by establishing a clear connection between users and their assigned groups.

       

      Also, I completely agree with the necessity of resolving the inconsistency in the GSID between the CTA object and the User Group object. Without a consistent identifier, it becomes unnecessarily challenging to rely on reporting or construct rules that exhibit predictable behavior. If Gainsight incorporates a proper User Group GSID field within the CTA object or enhances the transparency of Pool ID, it would significantly enhance clarity in ownership and consequently improve downstream reporting and automation.

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