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Allow users to edit their username

Related products:CC Community
  • September 23, 2024
  • 3 replies
  • 60 views

Hey!

I want to start by mentioning that we’ve switched our login method to SSO, allowing users to log into the community via our system. Due to this SSO integration, both the username and login email are auto-filled from our system's data. However, sometimes the usernames are inaccurate, and we’d like to give users the ability to update them on their own.

The issue is that the "Username" field is not visible in the user profile—it's only accessible in the control area. I’d like to suggest making this field visible in the user profile, so users can update their usernames themselves.

3 replies

Laurenseife

Also upvoting! We are in our early adopter phase and needing the ability for users to edit usernames on own is already a recurring theme. 


Sudhanshu
  • Gainsight Product Manager
  • January 23, 2025
New IdeaOpen

  • Contributor ⭐️
  • April 17, 2026

Yes. 1000x yes. As part of our migration we have 1900+ usernames that had to be changed because of limited character support. This creates 1,900 cases/requests for username changes as a result. This should be up to the user.