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Explorer ⭐️
September 23, 2024
Open

Allow users to edit their username

Related products:CC Community

Hey!

I want to start by mentioning that we’ve switched our login method to SSO, allowing users to log into the community via our system. Due to this SSO integration, both the username and login email are auto-filled from our system's data. However, sometimes the usernames are inaccurate, and we’d like to give users the ability to update them on their own.

The issue is that the "Username" field is not visible in the user profile—it's only accessible in the control area. I’d like to suggest making this field visible in the user profile, so users can update their usernames themselves.

9 replies

Laurenseife
January 9, 2025

Also upvoting! We are in our early adopter phase and needing the ability for users to edit usernames on own is already a recurring theme. 

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Sudhanshu
Gainsight Product Manager
January 23, 2025
New Idea→Open
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Contributor ⭐️⭐️
April 17, 2026

Yes. 1000x yes. As part of our migration we have 1900+ usernames that had to be changed because of limited character support. This creates 1,900 cases/requests for username changes as a result. This should be up to the user.

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Dkreiger-eightfold
Contributor ⭐️⭐️
April 29, 2026

Currently going through this same issue. ​@Sudhanshu ​@Support Is there any update here? 

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Contributor ⭐️⭐️
October 7, 2026

Agreed that this would be a huge help! We are a professional community, so the ability for our 10,000+ users to edit their display names themselves would be incredibly helpful.

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October 7, 2026

Please consider prioritizing this Gainsight! This is such unnecessary overhead for community teams, other leading community platforms already allow for the end user to self manage their username. ​@erica.kuhl 

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Sanne van Opstal-Brakel
Helper ⭐️
October 7, 2026

I would very much like this as well, as it save me doing manual work from these kind of requests…. 

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jlavorini
Helper ⭐️
October 7, 2026

We get this request often. It requires a bit of back and forth between our commuity admin team, internal customer success and support, and the customer. It would save everyone a lot of time.

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kschott
Contributor ⭐️⭐️
October 7, 2026

Agree that this is pretty table stakes for our SSO integration as well and find this extremely necessary as functionality

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