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API Operation for Custom Notifications in Notification Center

Related products:CC Notifications & Subscriptions

DannyPancratz

For the Notification Center enhancement that’s in development, it would be ideal to have the ability to create custom notifications via the API. 

 

From CC Roadmap Update #29

Notification Center enhancement coming soon

 

4 replies

DannyPancratz
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  • Author
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 957 replies
  • January 31, 2024

Sample use cases: 

Custom Points are Awarded 

I used this quite a bit, leveraging Zapier to award custom point totals based on contributions that aren’t automated out-of-the-box with Gamification. Sometimes the points are triggered by a manual input into a google sheet, other times they are triggered by a webhook. 

Regardless, I’d love to notify users of these points (and provide positive reinforcement!) via the notification center when it’s available. 

It could leverage the same format, requiring

  • UserId of recipient
  • Message content
  • UserId of “sender” (if this is important, all the examples have a username of someone who triggered the notification with a reply, like, @ mention, group invite)
  • Date/time of notification (automated by the operation)

Example: 

@Community Admin awarded you 100 points for speaking on the webinar. Thanks for sharing your insights!

 

Custom Announcements

Any use cases for emails or PMs that don’t need to be an email/PM. 

I might want to do a badge notification, rather than a PM or email notification. I could trigger that on a webhook and create a notification instead. 

Or maybe there’s a way to tie it to segments or other user events events. 

Survey Reminder Example:

  1. Survey participation is tracked with a custom role or badge
  2. User Log in webhook event
  3. Zap to look up user and whether they have the survey custom role
  4. If not, sends the custom notification through 

@Community Admin invites you to take our annual survey. There are only 3 days left! 

 

It’s better than an email for all the all the obvious reasons. It’s fewer clicks than a PM (plus there’s now way to send PMs via API). But, most importantly, it’s triggering a notification while they are on the community. 

 


Sebastian
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  • Helper ⭐️⭐️⭐️
  • 651 replies
  • May 14, 2024
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Sebastian
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  • Helper ⭐️⭐️⭐️
  • 651 replies
  • May 14, 2024

This sounds like it would open up a ton of capabilities!


FMEEvangelist
  • Helper ⭐️⭐️
  • 45 replies
  • February 3, 2025

I’d give this several upvotes if I could. It would be really helpful.


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