API Action to Toggle Content Helpfulness setting on articles

Related products:CC Integrations

Forum|Forum|3 years ago
March 27, 2023
4 replies
49 views

I wish there was an API operation that could change the setting on this

content helpfulness visibility settings in Control

Similar to the operations for toggling sticky state or changing a public label.

Use Case: Scheduling articles to publish in advance, but wanting to adjust away from the default setting based on criteria.

I’m able to do a Zapier automation based on when it publishes that 1.) updates the moderator tag, 2.) changes the public label, but I cannot add 3.) disable the content helpfulness

Gainsight CC Team

Helper ⭐️⭐️

Hi @ddpancratz ! Thanks for the idea! Just to make sure I understood correctly: you wish you have a way to disable content helpfulness upfront when creating an article? Thank you!

DannyPancratzAuthor

VIP ⭐️⭐️⭐️⭐️⭐️

@Gainsight CC Team yes, that’s really what I’m after. If there was an API action, I could automate it via Zapier, but that option upfront in the publishing UI would be a simpler solution and better UX.

The challenge is around scheduled publishing and lacking the full suite of settings in advance.

This idea is essentially add the content helpfulness settings to the publishing settings like with sticky and allow replies (close topic)