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GabrielDocuSign
Contributor ⭐️⭐️⭐️
January 2, 2025
Open

API Request for Bulk Subscribing Users to Categories

Related products:CC Notifications & Subscriptions
  • January 2, 2025
  • 4 replies
  • 35 views

The goal is to create an API request for bulk adding users as subscribers to a category. This would come in handy when creating user journey paths through various community engagement programs.

4 replies

Yoeri
Gainsight Employee ⭐️⭐️⭐️
January 3, 2025

Hi Gabriel, can you tell more about the community engagement programs. I’m not quite sure what you are trying to achieve with this API

Group Product Manager, Customer Communities
Yoeri
Gainsight Employee ⭐️⭐️⭐️
January 3, 2025
New IdeaOpen
Group Product Manager, Customer Communities
jvdc
Expert ⭐️
July 24, 2025

I am upvoting this idea because we have just migrated from another platform, and all users have lost their subscriptions which means no one is notified when a new post is made. 

We are advertising to subscribe again to the categories but this will be done by a small portion of the userbase. 

Ideally we’d like to run a one-time subscription automation via API to subscribe all users who had a subscription in the previous tool.

Alistair FIeld
Expert ⭐️
September 1, 2026

This would be a great addition now that we are exploring using private categories for specific customer accounts. Automatically subscribing a user directly to a category would be great.

The needs of the many, outweigh the needs of the few. 🖖