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Contributor ⭐️
February 18, 2022
Discovery

As a Moderator, I want to create draft changes to a published article without unpublishing the existing version.

Related products:CC Moderation
  • February 18, 2022
  • 11 replies
  • 146 views

We have articles in our Knowledge Base that need to be updated, but it may take more time than the author has at one time. Similar to git version control, we want to create a new ‘branched’ version of the content, edit it in a draft state until it’s ready, then merge the changes with the published version.

11 replies

Larry
Gainsight Employee ⭐️
Gainsight Employee ⭐️
March 20, 2026

Thanks for this idea, working on article updates without taking the live version offline is a clear gap for teams managing high-traffic knowledge bases.

We're moving this into discovery as part of broader content lifecycle improvements, which includes draft and publish state management for articles. We'll keep this thread updated as we learn more.

Larry Imgrund || Senior Product Manager & Community Nerd