Associate timeline activities with a customer goal

Customer Goals is a really cool feature but very fragmented from the rest of Gainsight’s features. Just search this community for “customer goals” and you’ll see requests to have them associated with other features to have these feature sets work in harmony. It really just makes sense!

One that I’d love to see associate with Customer Goals is timeline activities. We use timeline activities to log achieved verified outcomes - but today there is no way to associate that timeline activity to the related customer goal. The result? A fragmented experience that misses out on high potential for reporting on customer outcomes.

Giving the opportunity to associate a timeline activity to a customer goal allows CSMs to track progress towards goal attainment, gives admins a richer source & more integrated source of data for reporting, and improves the usability of Customer Goals as a feature overall.