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Chelsea Roberts
Contributor ⭐️⭐️⭐️
May 11, 2022
Released

Attach document to Product Updates

Related products:CC Product Updates
  • May 11, 2022
  • 15 replies
  • 242 views

Hello,

We moved our Product Updates process to the Community so that our Community could be the central location for our customers to learn about our products. Before our community, we would send out a PDF of our Release Notes to our customers directly via email. We now create multiple postings under Product Updates so that users could subscribe and better interact with the content by filtering posts by products that they have purchased or by searching.

However, we are getting feedback from users that they REALLY miss the PDF. They want to be able to download a PDF for their records--or often times they are used to downloading a PDF, editing it, and sharing it with their teams. They really want a PDF to be attached to the posts. 

I noticed that you can attached files to most posting types--as a admin/moderator. It’s not a permissions thing--It’s just that product updates specifically doesn’t allow for file attachments. I would love to see taht option added so that we can meet our customer’s needs.

15 replies

Manon
Helper ⭐️
November 20, 2023
Open→Under Construction
Eva
Helper ⭐️
February 20, 2024

Hi @Manon ,
are there any news on attaching pdfs to product news?
Thank you

Sudhanshu
Gainsight Product Manager
May 7, 2024

Hi everyone! Attaching documents to product updates is now available. 

Sudhanshu
Gainsight Product Manager
May 7, 2024
Development→Released
Eva
Helper ⭐️
May 7, 2024

Like³ 🙏🙂