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Parked

Audit log for control environment

Related products:CC Customization
  • October 16, 2018
  • 4 replies
  • 39 views

Hi,

I would like to ask if you may create are report which reports on all activates on the Control environment. As if you provide users with admin rights how would you know what they deleted changed added?

Thanks, Claudia

4 replies

revote
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • April 27, 2022

And log about who have looked users profile page (who have looked personal information), important because of GDPR and privacy.


marekkoszlak
  • Gainsight Employee ⭐️
  • March 1, 2026

Hi! Audit events are to some extent currently captured on the backend and partially available via the data lake, but not yet exposed in CC Control or via API. Since there is no committed roadmap item for this at the moment, we're parking this idea for now, but may revisit it in the future.


marekkoszlak
  • Gainsight Employee ⭐️
  • March 1, 2026
OpenParked

LisaN
  • Contributor ⭐️⭐️
  • March 6, 2026

I know this is marked as Parked but wanted to add a use case for future considerations.  We have approximately 40 products that are using the Ideation module.  To make sure that ideas don’t just sit for years, we have SLAs that are agreed upon by the PM team, but without an audit log in Control we do not have the ability to track when Ideas are reviewed and have updated statuses applied. 

Using the Moderator Action export from Analytics I can see when they assign a moderator or edit a topic or reply but outside of clicking in to every post to see when the status was last updated, there is no way for us to easily determine SLA adherence.  An audit log that exposes a flag for Idea status change would simplify this immensely.