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CurtisValentine
Helper ⭐️
August 19, 2021
New Idea

Auto-Add New Dropdown Values

Related products:CS Rules Engine
  • August 19, 2021
  • 4 replies
  • 157 views

We have a lot of Dropdown lists being populated by Rules and data from an integrated system. 

We would like the ability to allow the Rules to create new Dropdown List values rather than fail if one is not mapped. 

Example: Countries & States

Our Country & State lists includes characters that aren’t allowed in Gainsight, including apostrophes. We constantly sell to new Countries and States. This means we need to add dropdown values almost daily. We have never been able to find a full list we can upload through excel. Somehow, values are always missing. 

We would like the ability to let the Rule create the new Dropdown List values for us as they appear.  

4 replies

sai_ram
Expert ⭐️⭐️
August 20, 2021

@CurtisValentine Dropdown and Pick-list are most wanted fields in multiple areas of the product. We are woking on them.

bradley
Expert ⭐️
August 23, 2021

I think picklist syncing is great, though I really think this should be addressed as well

so that there is less of an issue with picklist values failing.

spencer_engel
Expert ⭐️
October 18, 2023

Does it make sense to merge the above idea with this one? 

 

Ester.Memoli
Helper ⭐️
March 26, 2026

Hello! Any news on this idea? Thanks