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alizee
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March 13, 2024
New Idea

Auto-map Multiselect Picklist Values between Source and Target in Real Time Rule Actions

Related products:CS Rules Engine
  • March 13, 2024
  • 0 replies
  • 49 views

Hi all

Finally ramping up on the use of real-time rules and I’m surprised to see that when you map a multi-select picklist in Gainsight (Relationship level in my case), to the corresponding picklist in SFDC, values don’t auto-map and I have to manually map them.

The below has 65 values. It’s a right pain manually mapping them, especially when I have to update three fields and repeat the operation 3 times around.

Multi-select picklists need to be handled consistently across all features, so, Horizon Rules and Real Time rules. 

Multi-select picklist handling in Real-Time Rules Actions
Multi-select picklist handling in Horizon Rules

This is a must have as this creates an unnecessary waste of time on the admin side (I dare not imagine what happens when I update my picklist.

Thanks

A