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kgodisela
Gainsight Employee ⭐️
Gainsight Employee ⭐️
July 21, 2025
New Idea

Auto populate AI Follow up action items task Assignee as Organizer

Related products:CS Timeline & Activity Tracking
  • July 21, 2025
  • 1 reply
  • 50 views

Customer NICE CXone has a requirement. For activities synched through AI Followup, in the AI Action Items, when adding a Task, the CSM has to manually set the Assignee.

Instead if the system could auto populate the Task owner with the meeting organizer’s name as the default in the Assignee field, that would be apt.

 

CC: ​@marionmungcal 

1 reply

Contributor ⭐️⭐️
March 31, 2026

This would very much be appreciated. ...or even have a check box that will assign to current user when checked.