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gsferracini
Contributor ⭐️⭐️
February 7, 2023
New Idea

Auto Reply on "no reply" Emails

Related products:CS Journey Orchestrator
  • February 7, 2023
  • 1 reply
  • 86 views

Hey team!

My CX Manager asked me about some auto reply functionality for emails we send via Gainsight, like renewal reminders.

The idea would be to have this "no reply" with an automatic message forwarding customers to our help center / support ticket.

At first I didn't find anything here.

Does anyone know of any workarounds?

I believe it would be a great feature for the product team to think about rs :) 

1 reply

andr_raposo
Helper ⭐️
June 6, 2024

Bumping this thread! This would also be very useful for us