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m4rc
Helper ⭐️
Dec 30, 2020 11:32 AM UTC
Discovery

Auto save for long topics/posts/replies

Related products:CC Moderation

Hello and (nearly) happy new year!

An idea - can we get an auto save functionality? A couple of our community’s super users have ‘lost’ their posts because there was a tech issue their end so their beautifully written words and well crafted replies were lost, meaning they had to start again.

And when someone loses their whole post, their second attempt is tinged with frustration, alas.

Can we explore adding auto saves to posts?

18 replies

Contributor ⭐️⭐️⭐️⭐️
Apr 21, 2026 1:11 PM UTC

Echoing the sentiments above. 

 

Security is of utmost importance and therefore a session time out is required by our infosec team. Users would greatly appreciate an autosave feature/function if they’re not able to complete their draft within the given session time. 

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Larry
Helper ⭐️⭐️
Jun 15, 2026 10:36 PM UTC
Updated idea statusOpen→Discovery
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Larry Imgrund || Senior Product Manager & Community Nerd
Larry
Helper ⭐️⭐️
Jun 15, 2026 10:37 PM UTC

We are going to take a look at this as part of our content publishing or editor enhancements later this year. Please let me know if you have any additional feedback on this idea or any questions. I don’t have a set timeline to share quite yet or if this will be in that body of work, but I hear the frustrations and challenges here and I will do my best to find a solution that works.

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Larry Imgrund || Senior Product Manager & Community Nerd
Contributor ⭐️⭐️⭐️⭐️
Jul 20, 2026 9:16 PM UTC

Excited to hear this, ​@Larry! For all its struggles, Khoros handled this very well and would love to see similar functionality. We’re also hearing user frustration about it.

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Contributor ⭐️⭐️⭐️⭐️
Oct 7, 2026 4:04 PM UTC

​@Larry Do you have any updates on this item? We’ve had another complaint come through today and would like to provide our users with an update on this item before responding. 

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Contributor ⭐️⭐️⭐️⭐️
Oct 7, 2026 4:09 PM UTC

​@lyoung I believe Larry is no longer with the company. ​@revathimenon or ​@samanthahamlet could maybe tag someone in?

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revathimenon
Gainsight Community Lead
Oct 8, 2026 5:44 AM UTC

Thanks for looping me in ​@SimonH 

​@Sudhanshu could you please take a look at this one?

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Where focus goes, energy flows.
Sudhanshu
Gainsight Product Manager
Nov 11, 2026 10:39 AM UTC

Hi ​@lyoung  ​@SimonH, the problem is clear. However, Auto-save is not scheduled right now in the near term, and I don't want to leave "later this year" standing when that isn't the case. 

The idea stays open, and your votes and comments keep it on our radar. I'll post here if that changes.

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