Open
Auto Unfollow Notification Settings
Love the auto-subscription feature based on role assignment on Company and/or Relationship records as detailed here: https://support.gainsight.com/Gainsight_NXT/Notifications/Admin_Guides/Admin_Notification_Settings#Configuring_Auto-Subscription_for_Notifications
However, when someone is unassigned from, say, the CSM user lookup on a Company, they are not automatically unfollowed from the Company. That’s not fun. Let’s fix that please.
Collating requirements from
(1) Have ability to report on what Companies you are following (I understand this might be available in SFDC, but not NXT).
(2) Have ability as an admin to Mass unfollow