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DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
November 18, 2021
Parked

Automate regular refresh/rebuild of ranks

Related products:CC Gamification
  • November 18, 2021
  • 5 replies
  • 53 views

At my last company, we automated some ranks using custom roles like outlined here: 

Shoutout to @rcochran and his team for making that happen. 

At my new company, I have a similar use case I’ll likely explore this for. 

However, the one missing piece of functionality is forcing a rebuild/refresh/recalculation of ranks. So I’d love to see this added and avoid the daily/weekly manual rebuild required with the current setup. 

Even a way to trigger a rebuild in the API would be a good solution. Since the custom role can be assigned via the API, that would allow a custom role and rank rebuild to be triggered in tandem. 

5 replies

Gainsight CC Team
Helper ⭐️⭐️
November 19, 2021

hi @DannyPancratz 

Thanks for sharing your idea. Assigning a role in Control is already a trigger for a rank determination. Unfortunately it is not triggered when the role was assigned in the api. I will change the status of this idea to open.

Helper ⭐️
November 19, 2021
Updated idea statusNewOpen
DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
April 20, 2022

Bump

FYI: I am no longer active in this community
johntrask_bt
Helper ⭐️
September 3, 2024

Was this ever fixed? Assign a custom role via API should really trigger the rebuild. 

JohnTrask
Product Manager
September 23, 2026
Thanks for the feedback and the idea! We don't have plans to work on this this year, so we'll be parking this idea for now and will revisit it later.