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revote
VIP ⭐️⭐️⭐️⭐️⭐️
January 16, 2025
Open

Automatic spam filter bypass for the Admins & Community Managers & Moderators -roles

Related products:CC Community
  • January 16, 2025
  • 2 replies
  • 40 views

Our moderator posted few days back to our community and it was marked as a spam. Normal post, no reason to mark as a spam. Support said this is planned behaviour.

So my wish is that all the “community team” roles should be automatically bypassed from the spam filter.

We trust our employees.

    2 replies

    Yoeri
    Gainsight Employee ⭐️⭐️⭐️
    January 16, 2025
    New Idea→Open
    Group Product Manager, Customer Communities
    Yoeri
    Gainsight Employee ⭐️⭐️⭐️
    January 16, 2025

    Hi ​@revote I’m surprised to hear this as I thought the default behaviour was that all admins roles would be excluded from spam checks. Our team will investigate this because you are right: moderator posts should be excluded from spam.

    Group Product Manager, Customer Communities