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Gainsight Employee ⭐️
Gainsight Employee ⭐️
April 10, 2023
Released

Automatically Log All Emails to Timeline

Related products:CS Timeline & Activity Tracking
  • April 10, 2023
  • 65 replies
  • 2686 views

I have had several customers request an enhancement to the Outlook/Gmail plug-in feature. Some end-users do not like to have to click the Log To Timeline checkbox to ensure the email is logged to timeline. Sometimes they forget and it is extra clicks. The enhancement request would be to allow all emails to be automatically logged to timeline without requiring an end-user to check the checkbox. Perhaps we could create that as an administrative setting that could be enabled or disabled as desired?

65 replies

ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
February 27, 2026
Released→Development
mattmarcsmith
Helper ⭐️
February 27, 2026

Seems CCAdmin got a bit trigger happy, eh ​@ChiragJ? 🤣

ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
February 27, 2026

Yes, looks like it :). So I had to immediately change it . Sorry for the confusion ​@mattmarcsmith 

ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
April 27, 2026
Development→Released
ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
April 27, 2026

Happy to share that Auto Logging of Emails or Auto Email Capture, as we call it,  is now available to all customers. You may find all the details, set up steps and FAQs on Gainsight Support! 💥