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DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
September 21, 2021
Parked

Award points for marking answers

Related products:CC Gamification
  • September 21, 2021
  • 10 replies
  • 138 views

This would incentivize the behavior we want to promote: marking answers. 

Problem/limitation: 

  • The system email notification is helpful, but what happens if they don’t act on that prompt? 
  • Moderators and CMs can do clean up, but it requires making assumptions for the question-asker and/or vetting the answer independently. 

Solution: 

If we want to promote a behavior, then match it to the incentives. With points as the foundation for gamification, such a feature would provide the reward. And Communities that tie these digital points into real-life benefits and rewards then have a stronger incentive to drive the behavior.  

10 replies

daniel.boon
Helper ⭐️⭐️⭐️
September 22, 2021

Thanks for sharing this @DannyPancratz. To make users aware of the incentive, would you also update the system email notification to let users know that this earns them points?

Seems to me like adding this option would be most valuable in combination with the following idea:

 

inSided product alumnus
daniel.boon
Helper ⭐️⭐️⭐️
September 22, 2021
Updated idea statusNewOpen
inSided product alumnus
DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
September 22, 2021

Yes, I’d definitely then update the system email to call attention to the points earned for marking the correct answer. 

And, yes, those two look like a great pairing. 

FYI: I am no longer active in this community
bjoern_schulze
Helper ⭐️⭐️⭐️
September 23, 2021

I like the idea of awarding points.

I only see one possible downside: Super users (i.e. users with the primary role “superuser”) have the permission to mark answers, too. So this could incentivize them to mark their own (or other users’) answers as correct and jeopardize the whole idea behind it.

bjoern_schulze
Helper ⭐️⭐️⭐️
September 23, 2021

Small correction to my previous comment (as I can’t edit comments in the ideation area):

Super users can mark a solution, but only in Control, not in the frontend. So if a community doesn’t open Control for its super users, then there is no issue here. 

Expert ⭐️
June 22, 2023

This is a great idea, but it should go further. We need the ability to define new ways of acquiring points. I’d like to be able to award points for things like….

1. Logging in every a number of times over a series of days
2. Searching and finding content WITHOUT defaulting to asking a question
3. Being tagged by someone in a post
4. Having the most viewed topic during a period of time
5. Speedy responses (a response within 0 and so many minutes/hours)
6. Picking up old posts (older than a certain amount of time)

...I could go on. All of the above would be aimed at driving behaviours needed to keep the Community momentum flowing. But different Communities have different kinds of people, so the rewards need to be able to be tailored to your audience. I should say that points for selecting “Best Answer” should be there as a standard offering. Moderators and staff can’t always do this easily. Users need to be persuaded to do this. 

anirbandutta
Expert ⭐️
June 22, 2023

💯 

And to add to that, automated badges when you’ve marked 3..5..10 answers 

It's an opportunity for engagement
DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
June 22, 2023

I was able to automate this with a webhook and Zapier and we’ve been using it for 16 months now. 

There’s a webhook for marked answers and then you can assign points via Zapier actions. 

@rhall I do something like your #4 for most viewed content over the previous 30 days, but not completely automated. The content dashboard will give you the posts with the most views in a timeline. 

From there, my automation triggers on a moderator tag that then awards badges and points to the user that asked and answered. 

You could also definitely award points for your #5 & #6 through zapier automations. I just added something similar to the link above, looking at the date/time of the reply. 

A note of caution on #5 tho, is when users chase points with low quality replies. 

FYI: I am no longer active in this community
Expert ⭐️
June 22, 2023

This is interesting @DannyPancratz. I’ve been looking into the API but haven’t really got to the webhooks yet. It’s my third day looking into this, I’m still a novice in InSided 👶🏼.

Product Manager
September 17, 2026
Thanks for the feedback and the idea! We don't have plans to work on it this year, so we'll be parking this idea for now and will revisit it later.