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tiffany_hui
tiffany_hui
Contributor ⭐️⭐️⭐️
July 6, 2022
New Idea

"back" button Surveys 2.0 NXT

Related products:CS Surveys & NPS Management
  • July 6, 2022
  • 3 replies
  • 73 views

I upvoted a post about a back button for Surveys 2.0 but can’t seem to find it so reposting something here.

A customer that suddenly decides to change their mind about a question on a previous page will not be able to go back to edit it. Because we are sending this as a non anonymous survey, there’s a lot of complication if they realize they didn’t respond to the survey correctly and they are unable to take it again. 

 

Will a back button be added soon?

    3 replies

    zdsiegert
    zdsiegert
    Helper ⭐️
    September 22, 2022

    Yes, saw that this was going to be included in 2.0 but do not see it in production yet.  It’s absolutely necessary to have a ‘Back’ or ‘Previous’ button to navigate survey pages

    sandeepchidiri123
    Contributor ⭐️⭐️⭐️⭐️
    March 2, 2023

    Hi GS team,

    Do we have any update on when the back button will be added to Survey 2.0 tool?

    It's a fair use case to have a back button included that helps end user to go back and change the responses

      anirbandutta
      anirbandutta
      Expert ⭐️
      March 2, 2023
      Idea merged into:

      All the votes from this idea have been transferred.
       
      Thank you @tiffany_hui and everyone who engaged on this Idea… I found the original idea you were referring to and merged it.
      Let me also check with the Product team.
      It's an opportunity for engagement
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