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Gainsight Employee ⭐️
July 28, 2022
New Idea

bcc someone on an email in a JO Program

Related products:CS Journey Orchestrator
  • July 28, 2022
  • 3 replies
  • 76 views

It would be quite convenient to be able to bcc someone on an email in a JO Program.

    3 replies

    abeck0625
    Contributor ⭐️⭐️⭐️⭐️
    March 27, 2023

    Hi Team,

    Is BCC as an option in JO on the roadmap?

    Stuart
    Helper ⭐️⭐️
    March 15, 2024

    Has my +1 here. Being able to bcc another email so the intended recipient doesn’t see a copy going to the CSM for awareness, or a group mailbox, I feel is a valid use case.  Surely not too difficult to implement?

    dayn.johnson
    VIP ⭐️⭐️⭐️⭐️⭐️
    March 15, 2024

    This would have been massively helpful in a program we literally sent yesterday -- but we send a ton of 1x update messages and triggered programs where it would be very helpful to bcc the CSMs and/or account managers to notify them when their clients have a triggering event.

    TL/DR -- BCC would help us eliminate multiple JOs that exist purely for internal notifications.

    Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member