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anirbandutta
anirbandutta
Expert ⭐️
April 13, 2023
Discovery

Be Able to Change Content Author on Ideas

Related products:CC Ideation
  • April 13, 2023
  • 4 replies
  • 50 views

Used the same title convention for it’s highly useful sibling for Articles

It happens in our case, although I encourage otherwise, a usecase where a Support desk agent submits an Idea on-behalf of a Customer

While this is not very frequent, but a common scenario where

... think of a situation with an at-risk customer who’s already🔥 and the Support agent posting a dire-feature need on their behalf is the least we could do.  

So in that case we’d really like to be able to credit the Customer who requested that.

    4 replies

    Manon
    Manon
    Helper ⭐️
    April 27, 2023

    Hi @anirbandutta , thank you for your idea! We’ll add it to the backlog as we want to continuously improve ideation. This action is already possible for PU and articles, so makes sense to also have it for ideas. Thank you!

      Manon
      Manon
      Helper ⭐️
      April 27, 2023
      New→Added to Backlog
        amarawAB
        Contributor ⭐️
        March 4, 2025

        This is really important for our community. As there is no form customization, we rely on an external form for ideation intake. It would be great if we could post the ideas to the community from the external form and then just adjust the author of the idea to represent the appropriate customer! The customer association with an idea is imperative for internal idea evaluation and weighting.

        Jen Hanley
        Contributor ⭐️⭐️⭐️
        July 15, 2025

        Hey team! Adding to this thread - this would be a huge win for the Moveworks team to have this ability. We have a lot of PMs posting product ideas and a lot of change in team structure so someone that posted might not be with the company anymore and since we can’t change the author we are missing key responses on previous ideas. 

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