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Helper ⭐️⭐️⭐️
August 19, 2025
New Idea

Better formatting for preview of body text of posts

Related products:CC Community
  • August 19, 2025
  • 3 replies
  • 60 views

Within an individual post, you can obviously use the text editor to format the body of your post as desired. In the example below, you can see I’ve added bold headers and separate paragraphs in this Product Update: 

 

However, when viewing this same post from the main Product Updates page, the formatting is not maintained and appears to be a nonsensical run-on sentence. 

 

While this specific example is from the Product Updates module, I observe this with any type of post. I believe that the formatting should be maintained in the preview so that it’s logical and easily understandable. 

 

See my original support question here:

 

3 replies

Helper ⭐️⭐️
August 21, 2025

Hi ​@mbuuck1!

As stated in the support question you refer to at the end of this topic, this is indeed expected behaviour.

 

This is by design, to show only an overview of what's inside each topic.

We intentionally strip the HTML and convert the content to simple text so we can then display it the overview pages and we have limited it to 4 lines so it will only show the content that can be accommodated in 4 lines. After that we show ellipsis ... and if the user wants to read the full topic they can click anywhere in card to go to the topic page, where the styling will be accurate.
 

For example, if you were to add a

Callout at the start of your topic

this would show up as well in the topic card preview making it look rather odd - and in an overview page it is important to have a good level of consistency, hence why this has been designed like so.

mbuuck1Author
Helper ⭐️⭐️⭐️
August 21, 2025

​@hhugo Thank you for the additional explanation! I understand the decision to strip the HTML and generally appreciate the consistency. Unfortunately, it still results in some odd run-on sentences that I think are less than ideal - see the first line in my example above where the header runs straight into the first actual sentence. I think something like even maintaining the line break could provide more clarity and readability. 

 

Thanks for chatting this through!

Helper ⭐️⭐️
September 5, 2025

​@mbuuck1 I understand the case, but unfortunately, as all HTML is stripped away, that includes the break <br> elements too.

Opening an exception for this could prove rather tricky, not in terms of feasibility but in terms of outcome and how the page will look - nevertheless, I will run this by some front-end engineers.