Better visibility into Data Syncing

There is a “Data Sync” portion of Staircase that has a couple OOB looking widgets to give you an overview of some metrics, but aside from that, there doesn’t seem to be an appreciable way to investigate the status of any sync jobs.

The bell icon gives you alerts of issues, but it seems those would be technical failures, not necessarily if integrations “look right” but are giving you silent failures because an upstream configuration issue isn’t giving you any output.

For example, we have set up SFDC for ticket ingest, and I can’t seem to find a way to directly see what, if anything, that integration is doing. Poking around at reports/topics as an indirect method really doesn’t cut it.

I would like to see ingest statuses for each connection, their status, run dates/times, etc. so you can easily see not only if something is connected, but if it’s doing anything.